While scrolling on your Instagram account, you came across content that you find inappropriate, hateful, or abusive. You must be wondering, “how do I contact Instagram about a problem?” Technically, this is where the complications arise. Instagram doesn’t have a customer service number and their previously viable email is no longer in use.
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So, how can you report content, or even contact them in case something is wrong with your account? Well, there are certain steps you can take to directly alert or contact Instagram concerning an issue that you are facing while using the application.
We have checked out the different methods and rising concerns and sorted them out in this guide for you.
How do I report inappropriate content?
When it comes to contacting Instagram, the most common reason is due to inappropriate content. It can include hateful, abusive, harmful, and other genres of inappropriate content that you think are hurting the community guidelines.
In such cases, you can directly report such content or account to Instagram with a few simple steps. Here’s what you need to do:
- Open your Instagram app on your smartphone or browser, wherever you use it
- Depending on what you want to report, you can click on the three dots on a particular post or profile and select the Report or Report Comment option.
- Once you click on that, you have to select the reason behind your reporting. There are a few options to choose from.
- Once you tap on the issue with the individual post, you can submit the report.
Instagram will look into the report and assess whether the post, profile, message, or comment hurts the community guidelines and will then take the necessary steps to address the report. Depending on the decision, the user gets an update about the report directly to their account.
How do I Report Issues with the Application?
Besides the individual posts, profiles, comments, etc., if you are experiencing issues with the Instagram app and its functionalities, you can report that too. Getting these reports helps Instagram in sorting out its shortcomings or any bugs in the app.
Here’s what you have to do for that:
- Open your Instagram app and navigate to your Profile page
- Under that, tap on the menu button present in the top-right corner of the profile page and click on Settings
- Under Settings, find the “Help” option and click on it
- Once you click on that, you will be redirected to a new window, where you need to click on “Report a Problem.”
- Under that, you need to select the issue that you are experiencing with the app. It could be one of the following three: Spam or Abuse, Report a problem, General feedback, or Send feedback
Once you select the issue, you will have to give a detailed description of the problem that you are experiencing, upload an image or screenshot to better support your query, and then submit the problem to the Instagram team. They will assess the issue and then tend to the problem accordingly.
How do I report via Instagram’s Help Centre?
If the above methods aren’t working for “how do I contact Instagram about a problem?” your next bet would be to reach out to Instagram’s Help Centre. They are based out of your browser, which means that you can directly contact them with an issue that has been Servicehering you while using the app.
They have a very prompt response time, which is always a bonus when it comes to these kinds of situations.
Here’s what you need to do:
- Open your browser on your smartphone or desktop and visit https://help.instagram.com/. It has all the important policies and details sorted.
- Once on the website, click on Policies and Reporting
- From there, click on How to Report things. You will find a list of possible complications that you could be experiencing while using Instagram.
- Choose the option that seems the most plausible for the concern you have.
- Once done, click on the subjective link and file the report that you are experiencing on Instagram.
- You need to fill out a form for the same.
Once done, you can click on Send and the report will be sent to Instagram directly for further viewing and analysis.
Other privacy tricks to use on Instagram
If you are tired of getting hurtful comments or inappropriate DMs on your Instagram, your best option would be to directly block and report the said accounts. This will prevent them from doing so in the future by banning those users from your account. The process is simple, not to mention that it provides immediate resolution.
Also, for the best safety of your account, we’d recommend you change your privacy settings and keep your account private. This is a common defense most big accounts do to ensure that the hackers don’t get into their accounts and cause a ruckus.
When it comes to how do I contact Instagram about a problem, the concerns are pretty diverse. So, reporting the issues to Instagram ensures that the problems are resolved without any further problems and shortcomings. Just ensure that your report is valid and doesn’t include a concern that you are petty about. If you are misleading Instagram with false information, there are chances that Instagram will take reverse actions on your account and ban it without any concerns. Take the steps immediately and with caution when contacting Instagram.